Privacy Policy

1. Overview

Crepps Fumigation Services Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy sets out how we collect, hold, use, and safeguard personal information obtained through our website, phone consultations, WhatsApp conversations, and on-site pest control services in Accra, Ghana.

2. What Information We Collect

We collect only the personal information reasonably necessary to respond to enquiries, carry out pest inspections, and deliver pest control services:

• Contact details: Your full name, telephone number (e.g. mobile or WhatsApp), and email address.
• Property and service details: Your physical address or property location in Greater Accra, property type (residential, commercial, aviation, construction site), and the nature of your pest enquiry.
• Interactive quote submissions: Any answers submitted via our quote request pages or future assessment quizzes.
• Enquiry communications: Notes from phone calls, emails, and WhatsApp messages regarding pest sightings and treatment preferences.

3. Why We Collect It and Legal Basis

Under the Data Protection Act, 2012 (Act 843) of Ghana, we process your personal data under the lawful bases of contract performance, consent, and legitimate business interest:

• To provide accurate pest control quotes and schedule property inspections.
• To dispatch our technicians to your premises and conduct treatments safely.
• To deliver pre-treatment preparation checklists and post-treatment IPM follow-ups.
• To maintain business records, invoices, and compliance logs for commercial and aviation audits.

4. Who Sees Your Information

We do not sell, rent, or trade your personal information. Your information is only accessed by authorised Crepps Fumigation Services Ltd operational staff and field technicians responsible for your treatment. We may use trusted service providers for communication (such as secure email and telecommunications) who are bound by confidentiality.

5. How Long We Keep It

We retain client records for as long as necessary to fulfil service agreements, maintain ongoing pest protection programmes, and comply with tax, health, safety, and aviation regulatory requirements in Ghana. Enquiry information that does not lead to a contract is retained only for as long as we need it to respond to your enquiry and provide our services, and as required by law, after which it is deleted or anonymised.

6. Your Rights

Under Act 843 of Ghana, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete details.
• Request deletion of your data where retention is no longer required by law.
• Object to or withdraw consent for marketing communications at any time.

7. How to Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer: